24-7 Support

The 24-7 support is essential to improve the availability of the services, in which the incidents that may occur are solved as quickly and effectively as possible. In Auben, this service is divided into levels, according to the importance of the event and the degree of specialization needed to solve it. We offer remote or in-site assistance 24hs a day, 365 days a year, together with the monthly report on incidents and their resolution.

Highlights of this service
- Remote and in-site assistance.
- Monthly reports on incidents.
- 24hs assistance, 7 days of the week.
- Reports on improvements, which can help lower the incidents index.





In Auben, we consider that the development of IP/MPLS, IPv6 networks is very important, together with Security and Datacenter, key solutions of a new era in technology.

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